Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags

• In its original packaging

You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info.ladova@gmail.com.
Returns must be sent to the following address:
[Your Address Here, e.g., Dhaka, Bangladesh]

If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info.ladova@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged, or

• You received the wrong item.

We’ll evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants, etc.)

• Custom or personalized items

• Personal care goods (beauty, hygiene products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about whether your item qualifies for return.

Note: Sale items and gift cards cannot be returned or refunded.

Exchanges

The fastest way to ensure you get the product you want is to make a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be:

• In the same condition you received it

• Unworn or unused

• With tags

• In its original packaging

You’ll also need to provide the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved or denied.
If approved, you’ll be automatically refunded to your original payment method within 14 business days.

Please note:
It may take some time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since your refund approval, please contact us at info.ladova@gmail.com.